Privacy Policy

Effective Date: 1/1/2025 Arc Electric ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

Name
Email address
Phone number

1.2 Non-Personal Information:

Browser type and version
IP address
Pages visited on our website
Duration of visits

1.3 Information Provided for Services:

Details about your residential or commercial electrical needsInformation related to project locations and specifications

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services.To schedule and manage appointments.To send automated messages, including appointment reminders and promotional offers, in compliance with applicable laws.To respond to inquiries and provide customer support.To send administrative information, such as confirmations, invoices, or updates.To improve our website, services, and customer experience.To comply with legal obligations and resolve disputes.

3. Automated Messages and Promotional Offers

By providing your contact information, you consent to receiving automated messages from us, including:

Appointment reminders.Promotional offers and updates about our services.

These messages will be sent in compliance with Application-to-Person (A2P) compliance requirements and applicable California and federal laws. You can opt out of promotional messages at any time by following the instructions provided in those messages or by contacting us directly.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers: With trusted third-party providers who assist us in delivering our services, such as payment processors or messaging platforms.Legal Compliance: If required to comply with legal obligations, court orders, or government requests.Business Transfers: In the event of a merger, sale, or acquisition of our company.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance your browsing experience.Analyze website traffic and usage patterns.Remember your preferences for future visits.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Note that disabling cookies may impact your ability to use some features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You have the right to:

Access the personal information we hold about you.Request corrections to your personal information.Request the deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at [email protected] or call us at (949) 264-0226.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy on our website. Please review this policy periodically to stay informed about how we handle your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Arc Electric 155 N. Riverview Drive, Anaheim, CA 92808

Phone: (949) 264-0226

Email: [email protected]